Shopping FAQs
Which credit cards do you accept?
Visa, MasterCard and Discover/Novus cards are accepted, as well as debit cards that bear the Visa or MasterCard logo. American Express is also accepted. Back to Top
Can I cancel my order?
Yes, you can, as long as manufacturing of your item has not yet begun, shipped, or is a special built-to-order item. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call Customer Service for return instructions.
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I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. Back to Top
Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you wish to return a defective or damaged item, it may be repaired, replaced or credited upon full M&M Control Service and/or factory evaluation for the full merchandise amount less any shipping charges. Material no longer needed may be subject to a restock charge. Special order or built-to-order items are not returnable unless defective or damaged and will be repaired or replaced only.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid additional restocking charges, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
Special / Built-to-order merchandise is not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed. Back to Top
What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or e-mail. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection (if possible).
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel. See below:
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Also see FAQ "Can I cancel my order?"
Why was I charged sales tax on my purchase?
State tax is applied to an item if M&M Control or the vendor conducts business in the ship-to-address state, in a drop ship situation. Back to Top
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